Keleo Creations Inc.
Keleo Creations Inc.
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Shipping & Returns

If an item is marked "Built to Order" then there isn't any stock for this item and it will be "Built to Order!" No Stock on built to order items. Some items will be marked "In Stock" and will ship in 5 to 7 days, the only exception is if you order an item that is marked "In Stock" with an item that is marked "Built to Order". In this case both items will ship when the built to order item has been made.

Payment is required from you for me to put you in the "Build Q".
Orders are basically built first come first serve, and you must realize that when you place your order that there are other customers ahead of you, and their orders I will be working on before I get to yours.

I also build all the small parts that make my finished products, this includes all the nuts, adaptor nuts, and the header pipes just to name a few! When I'm building the small parts there isn't any forward production being done on end products! I can easily spend a week making small parts and this can delay forward production a week.

My lead time is 3 weeks on items that are out of stock, if an item says "In Stock" then it will ship in 5-7 working days.
  • You will get notifications when,
  • I start your build
  • When the build is completed
  • When shipping label is purchased
  • When it is shipped
  • And you will get tracking information!

If you have questions about any product here, email is the preferred method of communication. It is the necessary paper trail so there's no question about what you need.

You can email us by going to the Contact Page.

All orders must come through this website for liability reasons.

The Order Process
As part of your order process, you must read and agree to the terms listed on this page. If in fact you do not agree to the terms on this page, then do not proceed with the order.

Shipping is generally done once per week depending on the workload for that week. The day of the week that shipping is performed is not set, it varies from week to week also depending on the workload. If your order is received on or after the day I ship it will then not ship until the following week. This does not apply to "Built to Order" items.

All items ship domestic and worldwide via the United States Postal Service (USPS) by Priority Mail. There isn't any "Drop Shipping", all orders ship direct to customer only! Keleo Creations is not responsible for packages that are lost in transit, but if you have a problem with shipping please contact me as I will be more than willing to help locate a shipped item. When you place the order, the shipping gives you an estimated time in transit and is not to be mistaken for the amount of days when you will receive it.

Overseas Orders
Please understand that Keleo Creations will not and cannot falsify customs forms in order to ease the declaration value for the receiving customer. It is against the law and Keleo Creations would be risking being barred from shipping to a country if caught.

Please be certain the product you intend to purchase lists your model airplane and or engine in the product description. If you have any doubts about an item you are interested in, please ask before you purchase the item. This way you can be sure you will get the correct item. If a product fails, as described below, the customer is responsible to pay any and all shipping and handling fees to return the product to Keleo Creations and for the return of your part to you. All sales are final; no refunds or exchanges after your part has made it to the "Build Q" and or Shipped. There may be some exceptions and a refund might be granted, in these cases it would be refunded in a Store Credit.There will be a $15 cancelation fee charged for those who place an order then decide that they don't want what they ordered.

Keleo Creations will repair or replace, at no charge to you, products that fail due to vibration under normal use. This applies to products that have been purchased within a one year period. After the one year period no warranty applies.

Warranty only applies to original purchaser!
No warranty applies to exhaust systems that have went through a crash.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Keleo Creations Inc., nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Discounts and Vouchers do not apply to shipping costs.


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